Effective: June 29, 2026 | Last updated: June 29, 2026
These Terms of Service ("Terms") govern your access to and use of newprotects.shop (the "Site") operated by NewProtects ("we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use the Site.
By accessing or using the Site, you confirm that:
You agree to use the Site only for lawful purposes and in accordance with these Terms. You will not:
Account creation is optional. If you create an account, you are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms.
All products are physical compression socks with zipper. Product details:
Prices are in US Dollars (USD) and subject to change without notice. We are not responsible for currency conversion fees charged by your bank or payment provider.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse any order. If a product is out of stock after your order is placed, we will notify you and issue a full refund.
If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel the order. You will be notified and refunded if charged.
By placing an order, you make an offer to purchase, subject to these Terms. We may accept or decline your order at our discretion.
Payments are processed by PayPal. We accept Visa, Mastercard, American Express, and PayPal balance. You agree to PayPal's terms and conditions in addition to ours.
We do not store or have access to your full credit card number. All payment data is handled by PayPal.
You will receive an order confirmation email within 24 hours. This is confirmation of receipt, not acceptance. Acceptance occurs when the order ships.
Prices shown exclude applicable sales tax, VAT, GST, or other taxes, which are calculated at checkout based on your shipping address.
Orders are processed within 1-3 business days and shipped from Hong Kong.
We are not responsible for delays caused by the carrier, customs, or events beyond our control. See our Return Policy for lost or damaged items.
Returns are subject to our Return Policy, which is incorporated into these Terms by reference. Key points:
IMPORTANT: Our compression socks are general wellness products and are not medical devices unless explicitly stated. They are not intended to diagnose, treat, cure, or prevent any medical condition.
By purchasing, you acknowledge that you have read and understood this disclaimer.
All content on the Site, including but not limited to:
is the property of NewProtects or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works without our express written permission.
If you submit reviews, comments, photos, or other content to the Site or our social media, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for marketing purposes.
You confirm that you own or have the right to share such content, and that it does not violate the rights of others or any law.
You agree not to:
Violation may result in account termination, order cancellation, and/or legal action.
THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEWPROTECTS SHALL NOT BE LIABLE FOR:
Our total liability for any claim arising from or related to the Site or products shall not exceed the amount you paid for the specific order giving rise to the claim.
You agree to indemnify, defend, and hold harmless NewProtects, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
These Terms are governed by the laws of Malaysia, without regard to conflict of law principles.
Before filing any formal dispute, you agree to contact us at hello@newprotects.shop and attempt to resolve the issue informally. We'll try to resolve within 30 days.
If the dispute cannot be resolved informally, you agree that any legal action shall be filed exclusively in the courts of Johor, Malaysia, and you consent to the personal jurisdiction of such courts.
Customers in the EU/UK retain all rights and remedies under their local consumer protection laws, including the right to bring proceedings in their country of residence.
We may update these Terms from time to time. Changes are effective when posted on this page with an updated "Last updated" date. For material changes, we will notify you via email if you have an account.
Your continued use of the Site after changes constitutes acceptance of the new Terms. If you disagree, please stop using the Site.
If you have questions about these Terms, contact us:
These Terms of Service are provided for informational purposes and do not constitute legal advice. For specific legal concerns, consult a qualified attorney in your jurisdiction.