Try them on. Wear them around the house. If they don't work for you, send them back within 30 days for a full refund - no restocking fee, no hassle.
Shop Now - From $38Day Window
From your delivery date. Calendar days, not business days.
Refund
Back to your original payment method. No restocking fee.
Business Days
After we receive your return, refund hits your account.
Three steps. Less than 5 minutes.
Send your order number and reason for return to:
We reply within 1 business day with return instructions.
Place the socks (and any inserts) back in the original packaging. Make sure items are unused.
Mail your package to:
No.62, Jalan Bakti 49
Taman Mutiara Rini
81300 Skudai, Johor
Malaysia
Use any tracked shipping method. Return shipping cost is on you (non-refundable).
Fill out the form below - we usually reply within 1 business day with return instructions.
Or email us directly at hello@newprotects.shop
30 calendar days from your delivery date. If you got it on June 1, you have until July 1 to start the return.
Yes. Return shipping is at your cost. We recommend tracked shipping so you have proof of delivery. The shipping cost is non-refundable and may be deducted from your refund if applicable.
Once we receive and inspect your return (usually 1-2 business days), your refund is issued immediately. It then takes 3-5 business days for the refund to appear on your original payment method (PayPal, credit card, etc.).
Yes. Email us with your order number and the new size. We will ship the new size once we receive the original pair. Return shipping for the original is at your cost (deducted from any price difference if switching SKUs).
Email us a photo of the defect to hello@newprotects.shop within 7 days of delivery. We'll arrange a replacement. You pay return shipping for the defective item (deducted from your refund if you choose to return it).
We're sorry! Email us right away with your order number and a photo. We'll ship the correct item. Return shipping for the wrong item is at your cost (deducted from your refund).
Yes. You can return just one pair from a 2-pack. If you return the entire 2-pack unopened, you get a full refund. If you return one opened pair, you get a refund for that one pair at the per-pair 2-pack price.
No. Return shipping is at your cost in all cases - defective, damaged, wrong item, or change of mind. The shipping cost is non-refundable and may be deducted from your refund.
Yes. Email us within 24 hours of placing your order and we'll cancel for a full refund. After the order ships, you can use the standard 30-day return process.
Email us or use the live chat (bottom-right). Usually replies within 1 business day.